Return Policy


Customer satisfaction is our number one priority! If you’re unhappy with your order, we will gladly accept non-custom items to be returned for store credit within 60 days from the date of delivery as indicated by courier notification.

  • Returns must be unworn, undamaged, and unaltered.
  • Items must be returned in the original packaging, including boxes, pouches, or gifts with purchase.
  • All personalized, name, initial styles and any custom orders are FINAL SALE *This includes items that have a single initial.
  • Shipping and handling charges are non-refundable. We are not responsible for return shipping charges, therefore if an item is returned, shipping charges will be deducted from credited amount.

Please take extra care when packing your items to ensure they will not be damaged in transit. All returns will be go through an inspection process before they are accepted. We are unable to accept returned products that have been damaged. (Tangled, scratched etc.) If we do not receive your return package as described above, we reserve the right to refuse your return or please note a fee may apply.


  • STEP 1: To request a return, please contact us via our contact page
  • STEP 2: Before you send the return, please ensure the item is in the original packaging and in a shipping box *Sending in an envelope may damage the item and we will not be able to accept the return.
  • STEP 3: Print out your return label and ship the item back to us
  • STEP 4 – Allow 7-10 business days for your return to be processed, once processed you will be notified via email

Wrenlee Story is not responsible for return items damaged in the mail or lost if shipped on your own.


Each order gets processed into our production system automatically, therefore we are unable to make changes or cancel an order once it has been placed.


In case of a damaged item (During warranty), we will exchange your item for a new one. Jewelry pieces are eligible for a full refund, if within 30 days of delivery.

You may contact with your order number and an image of the piece needing service. 

***International Customers outside of the U.S. - Please email for questions about repairs and further instruction.